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| Customer Support Services |
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| Gee Dee’s offers contact center and outbound calling services. Gee Dee’s is equipped with state of the art Dialers, Voice Loggers, CRM, Remote access, Leased lines with VoIP facilities. |
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| 1. Inbound Customer Services: |
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We are offering reliable and prompt inbound support services to many of our clients in UK, USA, Australia and India. For this, our center is equipped with state of the art dialers, ACD, voice loggers with noise and echo free head sets for agents so that they can concentrate on calls. Prior to the actual process, these agents are given training on the process before they go live in inbound customer support and outbound calling.
With our exhaustive experience of a decade, we have developed a number of templates and studies that can summarize the concept of our client’s business and meet its objectives.
Our Inbound Customer Services includes: |
- Customer Service
- Customer Support
- Technical Support
- Billing Queries
- Subscription Services
- Information services
- Help Desk
- Answering Service
- Phone Answering Service
- Product Information Requests
- 800 Answering Services
- Sales and Order Fulfillment
- Order taking Service
- Sales Closure
- Up-selling and Cross-selling
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| 2. Outbound Customer Services: |
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Outbound Telephone Services
We offer reliable outbound telephone services through our experts and professionals in outbound calling support for many verticals. We help our clients to increase their sales, generate more leads, increase customer satisfaction, direct marketing and retain customers. Our services include: |
- Telemarketing Services
- Lead Generation Services
- Data verification Services
- Survey Services
- Appointment fixing Services
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| Our capabilities include: |
- 100 Domestic lines for all Toll free services.
- ACD and real time reports
- Multilingual agents to handle calls in all the Indian Languages
- Voice Loggers to record all the calls
- 24/7 Service
- 100% SLA
- Fastest Internet Connectivity with 8 MBPS to access CRM software
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| 3. Live Chat and Email Support: |
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We offer Live-chat and Email support for offering services to our clients in India and abroad. Our chat operators are experts in handling all the online visitors and offering 24X7 hour customer care support.
We offer all kinds of CRM and Email support software and the operators are trained as per client’s requirements and domain knowledge to offer professional and qualitative services. We offer pro active chat and click to chat services all day long. We offer live chat and email support services for the following: |
- Pre Sales and lead generation
- Customer Support
- Order Processing
- Help Desk services
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| And all the above mentioned services have the following advantages: |
- Convert your visitors to clients
- Reduce your Toll Free telephone charges
- Reduce your human resources to 50% using live chat
- Win customer loyalty
- Reduce your sales cycle
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Live Chat Software - Our professionals have experience on Live person, Live genie, Bold chat.
Email Support Service - We offer Email support services for all the transaction requirements of our client’s customer care and are ideal for: |
- Pre sales and post sales enquires
- Customer support
- Technical support
- Lead generation
- Transaction processing
- Billing queries
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